Before beginning your study, you must select a suitable clinical trial management system (CTMS) Vendor that can not only benefits your research organization but is also patient-centric. When you’re in the market for an appropriate CTMS, you should look for one that fits well with your research goals and meets all your requirements.
To that end, there are many factors you need to consider before a final decision. These factors include ease of use, pricing, return on investment, and functionality. While all these factors are important, you can simply learn about them by looking at the specifications of the CTMS and doing your research.
Beyond these factors, you should also learn about the solution provider to see if they’re a suitable fit for your organization. Here are some questions you should ask CTMS vendors during the selection process to ensure success.
How Many of Your Customers Renew Their Subscriptions?
One of the most important factors in choosing an appropriate CTMS vendor is their customer retention rate. While they may highlight how many customers they have, you should make sure to ask them about how many of their customers renewed their subscriptions. This will give you insights into the quality of services provided by the vendor. If many organizations sign up, but only a few renew their subscription, it’s a potential red flag, and you should investigate further before choosing this vendor.
How Frequently do you Update Your Software?
The clinical research industry is constantly evolving, especially with the increase in hybrid and remote clinical trials. This is why it’s important for the CTMS to match the pace of this evolution as well and adapt to the changing needs of the researchers. When choosing a CTMS vendor, a good question to ask them is how frequently they release software updates. Ideally, you should choose a vendor that releases 3-4 updates so you can adapt quickly to the industry-wide changes.
How Are You Improving the Functionality of Future Releases?
Software updates are important for the proper functioning of the CTMS, but the updates should also be significant and relevant to the users. When choosing a CTMS vendor, you should ask them about their plans for future releases and what they’re doing to improve functionality. This will help you gauge how well the vendor understands the marketplace and select them only if they understand the changing trends.
What’s Your Support Team Like?
The customer support provided by your CTMS vendor is just as crucial as the system itself. If you run into a problem, you should be able to direct it to the customer support team and get timely answers. Therefore, when choosing a CTMS vendor, you should ask them about the size of their support team, their availability, and how long it takes for them to resolve issues.
All of these questions will help you understand the vendor holistically and choose one that fits well with your organization.
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